Warranty

AppleCare+ launches in UK, France, Italy as Apple quietly jacks up incident fee to $79

Christian Zibreg ∙ September 10, 2013

If you're planning on buying a brand spanking new iPhone 5c or treat yourself to one of the colorful new plastic iPhones, you'd be wise to consider Apple's $99 AppleCare+ extended warranty coverage.

Because, for all the talk of the iPhone 5c's seamless hard-coated polycarbonate plastic shell ("you won’t see seams, or part lines, or joins,” Apple boasts; here's how it's made), the device is in fact prone to scratches and can be damaged.

The problem is, AppleCare+ is only available in the United States, Canada and Japan. Well, not anymore. Today, the extended warranty coverage is available to customers in the United Kingdom, France and Italy. Learn more just after the break...

Extended AppleCare+ warranty said to launch in Europe soon

Christian Zibreg ∙ Updated December 29, 2016

AppleCare+, Apple's extended warranty coverage for iPhones and iPads, could soon launch across Europe, if there's merit to a report published yesterday by the French blog iGen. AppleCare+ is currently available only to customers in the United States, Canada and Japan, and can be activated in-store or online within 30 days of a device purchase.

The $99 extended coverage gives you a piece of mind by providing repair or replacement coverage, both parts and labor, from Apple-authorized technicians for AirPort wireless appliances as well as your iPhone and iPad, its battery and the included USB cable and power adapter...

Liquid damage suit members receive notice about cash payout from Apple

Christian Zibreg ∙ Updated March 18, 2016

Earlier this year, Apple has agreed to pay $53 million to resolve a consumer class-action lawsuit involving faulty moisture indicators in older iOS devices falsely interpreting that a device had been damaged by water, prompting Apple to unjustly deny customer warranty claims based on these defective indicators.

According to details made public on the settlement’s website, eligible customers are now being contacted via email about the class-action settlement and damages. Specifically, owners of older iPhone and iPod touch products may be entitled to a cash payment from Apple...

Apple complies with two-year warranty requirement in France, Germany and Belgium

Christian Zibreg ∙ June 12, 2013

The latest in Apple warranty shenanigans in Europe: caving in to pressure from a number of the European Union member states, the company has now updated its warranty policy in Belgium, giving all buyers two-year warranty as standard.

Remember, Apple's insistence on upselling European customers to its paid AppleCare extended coverage has failed to impress authorities in Europe, where two-year warranty is required by law.

In Italy, for example, Apple was fined $264,000 in Italy over offering only a single year of warranty as standard...

Here’s the crazy machine Apple uses to replace iPhone 5 screens

Cody Lee ∙ June 6, 2013

Last month, it was reported that Apple held a town hall meeting to discuss upcoming changes to its AppleCare service. One of the bigger changes noted was that it was going to be doing more in-store repairs on iPhones.

That change went into effect this week, as we reported on Monday that Apple is starting to repair iPhone 5 screens in store for $149. And in case you were wondering how they do it, here's a photo of the crazy machine...

Apple now offering in-store $149 replacement screens for iPhone 5

Christian Zibreg ∙ Updated January 26, 2016

A recent MarketWatch article has blamed high iPhone 5 repair costs on Apple’s tight control of the supply chain, which in turn dictates aftermarket prices.

Perhaps responding to the criticism, the company has reportedly started selling a replacement screen component for the iPhone 5 for $149.

Tipsters claim that the replacement display is offered in-store only, with or without AppleCare+.

Although $149 is notably higher than the corresponding iPhone 4S screen assembly which costs about $95, Apple's asking price undercuts the repair wizards over at iFixit who offer an iPhone 5 replacement screen for $200.

And in response to Apple's competitive pricing, some service shops are now starting to tweak their repair rates accordingly...

Apple could actually start repairing faulty iDevices in June

Christian Zibreg ∙ May 24, 2013

A letter Apple allegedly sent to Brazilian Authorized Service Providers signals significant changes to how the company handles iPhone and iPad repairs. Specifically, rather than replace faulty devices with their good-as-new refurbished counterparts, Apple should finally start performing device repairs in-house as early as next month, reports AppleInsider which got hold of Apple's letter to distributors.

We heard earlier in the month that major changes are coming to Apple's AppleCare warranty this fall so the development could signal Apple's intent to test the new policy in Brazil ahead of a broad roll-out later this year...

Major changes reportedly coming to AppleCare this fall

Cody Lee ∙ May 11, 2013

Apple reportedly held a town hall session with its employees this week to discuss some significant changes coming to its AppleCare warranty service. The new policies are expected to start rolling out in the US 'very soon,' and international shortly after.

So what's going to be different? According to the report, one of the biggest changes has to do with how Apple Store employees handle iPhone repairs. Apparently, staff have been told that they will be doing a lot more in-store repairs, and less exchanges...

Apple offers third-gen Apple TV replacement program over Wi-Fi issues

Christian Zibreg ∙ April 15, 2013

Is your Apple TV acting up lately? Specifically, is the set-top box exhibiting issues related to Wi-Fi networking? If so, Apple may have a brand new unit for you, free of charge, up to two years after the device’s purchase date.

According to a new report, the iPhone maker has opened a replacement program for owners of the third-generation Apple TVs plagued with problems related to locating or joining Wi-Fi network, dropped connections and more.

Only a small number of units have been affected and Apple has specified which serial number pairs are eligible for the replacement program...

Apple to pay $53 million in iPhone warranty class-action settlement

Ed Sutherland ∙ April 12, 2013

Have you been frustrated by Apple's repair or replacement policy? You could be in for some cash, according to a Friday report.

The iPhone maker supposedly has signed a settlement deal worth $53 million ending a class action lawsuit that claimed Apple dragged its feet on honoring warranties for the iPhone and iPod touch.

The settlement, reportedly signed Wednesday by Apple's head litigation attorney, could affect "hundreds of thousands" of iPhone, iPhone 3G and iPhone 3GS owners, as well as people who bought the first three generations of the iPod touch media player...

Apple off the hook as Chinese media approves of Tim Cook’s apology

Christian Zibreg ∙ April 2, 2013

Pressured by the relentless crusade of state-owned media in China which have been dissing Apple in headlines for days over its warranty practices, Tim Cook yesterday issued an open letter.

Published on Apple's Chinese web site, the letter is basically a public apology addressed to the company's customers and fans in the 1.33 billion people country, now Apple's second-largest market. It's done its job (for now) as the iPhone maker appears to have earned back the media's respect in China.

The same major print and broadcast media that have been bad mouthing Apple throughout last week over its supposedly "unparalleled arrogance" is now singing praise to the company, with the country's Foreign Ministry officially approving Apple's apology...

Tim Cook issues open letter apologizing for warranty issues in China

Cody Lee ∙ Updated April 18, 2016

If you've been reading the news lately, you've probably heard that Apple's been having some major difficulties in China. Over the last few weeks, it's been getting bashed by the state-run CCTV network and Chinese celebrities over its warranty policies.

The main issue is that some folks believe Apple provides customers in China with worse after-purchase service than it does in other countries, with reports claiming it replaces their goods with recycled components instead of new ones like in the US.

Apple has been fairly quiet on the criticism, until today...