Survey

iPad tops JD Power’s satisfaction scores for second time

Christian Zibreg ∙ Updated October 12, 2018

After topping J.D. Power and Associates' customer satisfaction rankings for smartphones for the ninth consecutive study, Apple's iPad has now emerged victorious in JD Power's February 2013 tablet rankings. Specifically, the iPad recorded a score of 836 on JD Power's overall TabletIndex Rankings.

The index is based on a 1,000-point scale. Amazon's tablet scored 829 versus the study average of 828 points. The third and fourth-ranked Samsung and Asus tablets received respective scores of 822 and 818 while Acer came in fifth with a score of 782.

Despite Apple's relatively modest lead in TabletIndex rankings, the iPad fared far better in consumer ratings, another important metric of the JD Power study. Consumers rated the Apple tablet 'Among the Best,' giving it a score of five out of five. Interestingly enough, no other tablet was rated about 'Above Average' (four out of five) while Acer received the lowest ranking of 2 out of 5 denoting 'The Rest'...

If Apple loyalty holds up, iPhone will surpass Android in U.S. market share by 2015

Christian Zibreg ∙ Updated January 26, 2016

Whenever I stumble upon a survey predicting that Apple's iPhone will loose traction to not just Android, but Windows Phone as well, my blood starts to boil in my veins.

And just like clockwork, you can count on the likes of IDC and Gartner to come out of the woodwork every now and then with wild predictions of the iPhone's demise by 2015, 2016 or 2017.

History has taught me to take such long-term predictions with a healthy dose of skepticism, even more so if data comes from big name firms whose crystal ball peering is based on "polls" that sample a few hundred random people, at best.

With that in mind, here's a survey that paints a rather rosy future for the Apple smartphone. Noting that Android is actually losing one out of every six customers to other phone vendors, Yankee Group ran their spreadsheets and determined that Apple will surpass Android in U.S. market share by 2015, provided Apple brand loyalty numbers hold up in the coming years...

A first: smartphone shipments outnumber feature phones

Ed Sutherland ∙ Updated February 28, 2017

For some time, the mobile phone industry has been shifting toward more powerful smartphones and away from basic mobile phones. Now comes word that smartphones outnumber feature phones for the first time. The line was crossed in the first quarter of 2013 with 216.1 million smartphones shipping, accounting for 51.6 percent of all handsets sold. Smartphone shipments grew 41.6 percent during the quarter, up from 152.7 million units shipped during the same period in 2012, one industry research firm announced Thursday...

Flurry: US app audience nearly equals online laptops and desktops

Ed Sutherland ∙ Updated January 26, 2016

Apps (whether iOS or Android) are attracting huge audiences in the United States. Indeed, during a recent month apps attracted nearly the same number of people as used laptop and desktop to go online. What's more, for a prime-time period during the week apps attract 52 million users, equivalent to the circulation of the top 200 weekend U.S. newspapers and three television shows, according to numbers released by a mobile analytics firm Thursday...

Chitika: iPad usage kept rising in March

Ed Sutherland ∙ April 24, 2013

One day after Apple announced selling 19.5 million iPads during the second quarter, new numbers show the tablet dominated online traffic as late as last month. The device held the market in a stranglehold, controlling 81.9 percent of tablet web traffic in the US and Canada, according to an online advertising network. According to the Chitika Ad Network, the 1.4 percent increase is the first month-on-month advance in the iPad's share of web traffic since December 2012....

Employees give Apple’s Cook approval rating just shy of Jobs

Ed Sutherland ∙ April 24, 2013

Wall Street has often questioned whether Apple CEO Tim Cook could ever fill the managerial shoes left by co-founder Steve Jobs. What's more, some anti-Apple analysts like Rob Enderle in an article titled "The impossible task of fixing Apple" opines the board should fire Cook over the recent stock slide.

Despite those doubts, employees of the iPhone maker give Cook an approval rating just shy of Jobs, according to a new survey.

Cook - who oversaw one of Apple's rockiest financial periods - gets a 93 percent approval rating from company employees, Glassdoor announced. The web site is similar to Yelp, but posts anonymous ratings of corporate management rather than businesses...

One in five would buy iWatch, study finds

Christian Zibreg ∙ Updated January 26, 2016

Apple's rumored smartwatch, dubbed by the media iWatch, is a gadget nearly one in five people would buy, a study by ChangeWave Research has it.

With five percent respondents 'Very Likely' to buy an iWatch if and when it becomes available and an additional fourteen percent 'Likely' to purchase it, a total of nineteen percent of the 1,713 surveyed North Americans would consider a purchase.

Data bodes well for Apple as Gartner thinks the market for wearable smart electronics could be worth ten billion dollars by 2016. And if you ask analyst Katy Huberty, the iWatch could drive an incremental $10-$15 billion in revenue each year, assuming annual sales of 50 million units and an average selling price between $200 and $300...

Apple choice of 58% enterprises, Android choice of 97% malware

Ed Sutherland ∙ Updated April 18, 2016

A pair of reports issued yesterday really put the growth of mobile in perspective. Currently, the mobile landscape is dominated by two players - Apple's iOS and Google's Android.

While Apple is increasingly favored by companies big and small, Android has become the go-to vector for mobile malware, it seems.

Attacks involving mobile devices has risen dramatically in the space of just one year, skyrocketing to more than 36,000 instances in 2012, up from only 792 cases, according to a security research firm.

Meanwhile, large companies are adopting Apple devices at a faster clip than Android, according to another report...

Four Apple execs dominate best-paid corporate jobs in America

Christian Zibreg ∙ Updated July 24, 2016

Although Apple compensated its CEO Tim Cook for the calendar year 2012 with a $1.36 million base salary and $2.8 million in compensation related to incentive plans, he didn't made the top five highest-rewarded corporate executives list in Standard & Poor’s top 500 companies. Instead, per Bloomberg's report filed Monday, four members of the Apple leadership dominate that list.

To be clear, these numbers count both base salaries and stock options companies usually give to their top dogs as sort of a retainer. Specifically, Bob Mansfield, Peter Oppenheimer, Bruce Sewell and Jeffrey Williams all made the top five highest-paid execs list, according to fiscal 2012 compensation figures for top earners filed with the U.S. Securities and Exchange Commission...

Apple widens U.S. lead over Samsung, makes ground on Google

Christian Zibreg ∙ April 4, 2013

OMG, Apple is screwed! In another data point proving Apple doomsayers need to re-run their spreadsheets, research firm comScore reported Thursday its latest survey of the United States market for smartphones has found Apple's iPhone widening its lead over second-ranked Samsung, which has gone up one percentage point to grab a 21.3 percent share of US-owned smartphones during the three month average period ending February 2013.

During the same timeframe, Apple's slice of the pie has gone up from 35.9 percent in November 2012 to 38.9 percent of U.S. smartphone subscribers in February 2013, an increase of 3.9 percentage points. The good news doesn't stop here: Apple's iOS has increased 3.9 percentage points to 38.9 percent, matching Apple's aforementioned smartphone share.

Google's Android platform, available on numerous devices from dozens of manufacturers, still ranked as the top smartphone platform with a healthy 51.7 percent market share in February 2013, but it has dropped two percentage points from the November 20121 53.7 percent share...

Flurry: one-third of app time spent on games

Ed Sutherland ∙ Updated January 26, 2016

The average U.S. smartphone or tablet user spends two hours and 38 minutes on their device, the majority inside an app.

Just over half an hour is spent inside a mobile browser, while more than two hours each day is spent inside apps, such as Facebook.

According to the mobile analytics firm Flurry, games top the list of most-used apps, while Facebook is threatening to overtake Safari, Apple's dominant web browser, Opera Software's Opera Mini and other popular mobile web browsers as the most-popular way to access social and other content on the web...

IDC: Apple within spitting distance of Samsung in smart connected devices

Christian Zibreg ∙ Updated February 28, 2017

Research firm IDC today shared an interesting data point which again reminds us that the mobile game has pretty much come down to the epic fight for supremacy between California-based Apple and Seoul-headquartered Samsung group. Combined shipments of desktop and notebook PCs, tablets and smartphones rose to 378 million units in the fourth quarter of 2012, accounting for $168 billion in quarterly sales.

One particular data point has piqued our interest: thanks to the (sarcasm alert) "disappointing" iPhone 5 and "overpriced" iPad mini, Apple closed the gap with the South Korean giant, having accounted for a 20.3 percent unit share versus 21.2 percent for its rival.

And, of course, when you narrow down the analysis to just revenues, Apple's high-margin business has allowed the company to pull in the market-leading 30.7 percent revenue versus 20.4 percent revenue share for Samsung.

In other words, nearly one out of every three dollars spent on desktop/notebook PCs, smartphones and tablets in Q4 2012 went to Apple, with Samsung taking one out of each five bucks...