iCloud

Some users are having issues with Apple’s iCloud Backup service

Apple today acknowledged ongoing issues with iCloud backups, noting on its System Status webpage that a small percentage of customers have been unable to create new iOS device backups in iCloud or restore from previous saves since Tuesday morning.

“Users may be unable to restore from an iCloud backup,” reads Apple's notice.

According to the System Status webpage, less than one precent of Apple users are affected by the outage. Given the company's one billion active devices in the wild, that seemingly small percentage potentially translates into tens of millions of affected customers.

The company states that its iCloud Backup service has been down since 8am Pacific on Tuesday. The downtime had persisted at the time of this writing, but other iCloud systems didn't seem to have been affected.

Are you experiencing issues creating iCloud backups or restoring from previous ones?

Apple cuts 2TB iCloud tier price in half

Apple has made some changes to paid iCloud storage upgrades.

Having nixed the previously available one-terabyte tier, the company has now made its flagship two-terabyte plan more affordable than ever.

You can now get a whopping two terabytes of storage in exchange for a pretty competitive monthly fee of just $9.99 per month, or half the previous asking price of $19.99 per month.

As mentioned, the 1TB plan that used to cost $9.99 per month has been eliminated. The 200GB $2.99 per month and the 50GB $0.99 per month tiers have remained unchanged. The free tier is still limited to just five gigabytes of storage.

According to Apple's iCloud webpage, the following storage tiers are now available:

5GB for free 50GB for $0.99 per month 200GB for $2.99 per month 2TB for $9.99 per month

The new pricing is available in all markets.

You can use iCloud storage to store your entire Photos library, backup all the Apple devices you own, synchronize files between devices, keeping other files in your iCloud Drive, store your iCloud Mail message archive and much more.

And with iOS 11 and macOS High Sierra, Apple customers can now share a 200GB or 2TB iCloud storage plan with family members, if they like.

“Now you can share an iCloud storage plan with your entire family, notes Apple. “Choose 200GB or 2TB and give everyone space to store photos, videos, documents and more.

You can upgrade your iCloud storage directly on your device in Settings → General → Storage & iCloud Usage, then tap Manage Storage under the iCloud section and hit Change Storage Plan. On a Mac, go to System Preferences → iCloud → Manage for these options.

Messages in iOS 11 gains iCloud syncing, revamped app drawer & more

Apple announced at the Worldwide Developers Conference today that Messages on iOS 11 will now synchronize your chats across devices via iCloud while making it a lot easier to get to your favorite iMessage apps and stickers using a redesigned app drawer.

With the redesigned drawer, your favorite iMessage apps and stickers live as horizontally-scrollable thumbnail icons lined alongside the bottom of the interface. Before today, getting to a sticker pack or an iMessage app you wanted to use was a multi-tap affair. With a new Messages in iCloud feature, when you sign in to a new device all your existing conversations will be automatically synchronized, and stay in sync.

For example, if you delete a message on your iPhone it will get automatically deleted from Messages on your iPad, and vice versa. And because your full Messages archive is now synced via iCloud, iOS 11 only keeps the most recent messages on the device while downloading older ones on demand.

As a result, Messages will consume a lot less storage space on your device, and device backups will be faster, too. According to Apple, iOS 10 is now installed on 86 percent of supported devices in the wild, up from the 79 percent adoption rate for iOS 10 reported on February 20, 2017.

iOS 10 features 96 percent customer satisfaction.

Image: The current Messages app on iOS 10.

How to generate app-specific passwords

Apps designed to use iCloud Drive for syncing data between devices “just work”. On the other hand, those that don’t natively support Apple's secure Two-Factor Authentication system may ask for your Apple ID password to access data stored in your iCloud account.

For instance, Fantastical for Mac may require your Apple ID user name and password to import your iCloud calendars. And what if you'd like to use your iCloud email account in apps like Spark or Airmail, but don't want to expose your Apple ID credentials to the app?

Given that asking for the user's iCloud password poses a dangerous attack vector, Apple now mandates that all native apps use app-specific passwords to access user data stored in iCloud.

The change goes into effect on June 15, 2017.

To ensure worry-free experience, you can use an app-specific password to sign in to an app or service not provided by Apple, without ever typing your Apple ID password.

In this step-by-step tutorial, you will learn how to create an app-specific password for any native app that wants to access your personal data stored in iCloud, revoke all of your generated passwords one by one or all at once, and more.

About app-specific passwords

Security is paramount.

Protecting your Apple ID account against hackers and nefarious users by turning on Apple's older Two-Step Verification system or the modern, more secure Two-Step Verification also entails using app-specific passwords for any web apps, online services and apps that don’t natively support entering verification codes.

TUTORIAL: How to protect your Apple ID with Two-Factor Authentication

App-specific passwords maintain “a high level of security and ensure that your primary Apple ID password won’t be collected or stored by any third-party apps you might use,” notes Apple.

You can have up to 25 active app-specific passwords at any given time. If you need to, you can revoke passwords individually or all at once.

How to generate app-specific passwords

1) Sign in to your Apple ID account page at appleid.apple.com/account/home.

2) In the Security section, click Generate Password below App-Specific Passwords.

3) Type a password label into the text field, then click Create to generate a random password. The password label helps distinguish one app-specific password from another.

I'll create an app-specific password for Fantastical and name it “Fantastical for Mac”.

4) Click Done to finish creating the password.

5) Now paste the password into the password field of the app as you would normally.

Again, I'm a Fantastical believer so I'm going to type the generated password into Fantastical.

Using an app-specific password ensures that Fantastical is able to access my iCloud calendar and gives me a piece of mind knowing I don't have to worry about the security of my Apple ID.

As a reminder, you can have up to 25 active app-specific passwords at any given time. Keep in mind that each app-specific password is case-sensitive and only works in one app.

How to revoke app-specific passwords

You can revoke app-specific passwords individually or all at once. Revoking an app-specific password stops the app from accessing data in your iCloud account.

1) Sign in to your Apple ID account page at appleid.apple.com/account/home.

2) In the Security section, click Edit.

3) In the App Specific Passwords section, click View History.

4) You can now revoke an individual password or all passwords at once:

Revoke individual passwords—To revoke an individual password, click the “x” next to a password you'd like to delete, then click Revoke. Revoke all passwords at once—To revoke all the app-specific passwords you've generated thus far, click Revoke All.

“After you revoke a password, the app using that password will be signed out of your account until you generate a new password and sign in again,” notes Apple.

Be sure to generate new app-specific passwords for any apps that don't support entering verification codes because, for the sake of your own security, all of your app-specific passwords are auto-revoked any time you update or reset your primary Apple ID password.

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Apple to soon require app-specific passwords to access your iCloud data

According to an Apple Support email sent out today, all native third-party apps for iPhone, iPad, Mac and other platforms will be required to use app-specific passwords to access user data stored in iCloud, not Apple ID credentials.

App-specific passwords went into effect in October 2014.

Back then, enabling two-step verification for Apple ID would turn on app-specific passwords for web-based apps and services. Starting on June 15, app-specific passwords will become a mandatory requirement for any native app that wishes to access user data in iCloud.

You can generate app passwords in the Password & Security section of the Apple ID website.

A password created for one app, like Outlook, doesn't work in another app like Spark.

Come June 15, you'll be automatically signed out of all apps that use your Apple ID credentials. As an example, if you set up Fantastical for Mac with your Apple ID to access your iCloud calendars, you'll need to generate an app-specific password to continue accessing your iCloud calendars from within the app on and after June 15.

In simpler terms, you'll be required to enable two-factor authentication for your Apple ID and generate individual passwords for each app after the cutoff date.

The change is platform-agnostic: if you use Windows 10's Mail app to receive your iCloud data like contacts and calendars, you'll need to create an app-specific password for it. This is for the sake of everyone's security because signing into third-party apps with your primary Apple ID password may expose you to various attacks and hacking attempts.

To be clear, this only affects apps which access iCloud in a non-native way, which includes email clients like Outlook, Thunderbird and others. If an app has been updated to use iCloud Drive, it won't need an app-specific password to access user data in iCloud.

Bottom line: Apple still lets you grant apps access to your iCloud data, but soon you'll be able to do so in such a way that keeps your primary Apple ID password safe and secure.

Apple's first-party apps are not affected by this change.

WhatsApp quietly added encryption to iCloud backups in late 2016

WhatsApp last year closed an important security loophole by adding encryption to users' chat backups stored in iCloud. Before the change, hackers could theoretically gain access to WhatsApp chat archives in iCloud using third-party forensic tools to access underlying messages in a readable form.

Rather than rely on iCloud Drive to protect customer data, the Facebook-owned company has added a unique encryption key created by the WhatsApp app.

A spokesperson confirmed iCloud backups are now being encrypted, telling Forbes: “When a user backs up their chats through WhatsApp to iCloud, the backup files are sent encrypted.”

Although Apple holds the encryption keys for iCloud, it's up to app makers to use encryption when sending user data to iCloud. According to TechCrunch, a Russian company called Oxygen Forensics, which supplies mobile and cloud hacking tools, was able to generate encryption keys for WhatsApp's iCloud backups.

The workaround requires that an attacker have access to a SIM card with the same mobile number that the app uses to send a verification code to generate the encryption key for the iCloud backup. Of course, Oxygen still needs a user's Apple ID and password to gain access to their iCloud user space in the first place.

“Then, using the associated SIM, Oxygen said it can generate the encryption key for decrypting the data by passing the verification process again,” explains TechCrunch. Forbes suggests the method could be used by police in possession of a device where the WhatsApp account has been deleted but iCloud backups have not been wiped.

https://twitter.com/FiloSottile/status/861569977681412096

In other words, after realizing that forensic tools could be used to download encrypted WhatsApp data from iCloud backups in a readable form, WhatsApp has beefed up security and quietly rolled out encryption for iCloud backups last year.

You can backup your entire WhatsApp chat archive to iCloud by tapping the Settings tab in the lower-right corner of the app. Now tap Chats, then Chat Backup and finally hit Back Up Now.

By the way, WhatsApp should update the wording of the Chat Backup screen because it states, somewhat confusingly, that “media and message you back up are not protected by WhatsApp end-to-end encryption while in iCloud.”

Issues with your Apple Music subscription or iCloud storage? You’re not alone

As acknowledged on Apple's System Status webpage, an unknown percentage of Apple Music subscribers have been experiencing issues with their subscriptions since Tuesday, ranging from the inability to download tracks for offline listening to being unable to connect to the service at all.

According to complaints on Reddit, some folks are also being greeted with a “Cannot Connect to iCloud” error message when attempting to upgrade or downgrade their iCloud storage plan.

Has iOS 10.3 randomly turned on your previously disabled iCloud services in Settings?

Released nine days ago, iOS 10.3 appears to be randomly re-enabling iCloud features that users previously disabled in Settings. The software update consolidates the various iCloud and Apple ID-related features under one central place at the top of the Settings app. The new organization has nothing to do with this behavior. It's a bug, Apple told customers in an email message obtained by MacRumors, that affects a small number of users.

Rumor: iOS 11’s Siri will learn from user behaviors, gain iMessage integration & iCloud syncing

A sketchy rumor released Monday by the Israeli outlet The Verified claims that Siri will gain some interesting new capabilities when iOS 11 launches this fall. For starters, Apple's personal digital assistant will tap into machine learning deeper than ever before to learn from user behaviors within the context of individual apps. Moreover, Siri will integrate with Apple's iMessage service and sync data via iCloud.

Apple responds to ransom threat: iCloud, Apple ID and other systems have not been breached

Yesterday, a hacker group known as “Turkish Crime Family” told Motherboard it had obtained access to hundreds of millions iCloud and Apple ID accounts. They've threatened to reset passwords and remotely wipe Apple devices of all their data, including photos, videos and messages, unless the company pays a ransom of either $75,000 in the Bitcoin/Ethereum cryptocurrencies or $100,000 in iTunes Gift Cards, by April 7. Today, Apple denied the hacking claims, telling Forbes that iCloud, Apple ID and other systems haven't been hacked into directly.