Apple offers a support site to help answer your questions. Whether it's for a problem with your device, subscription, or service plan, most times, you can find answers without the need for a real person. But if your question cannot be answered or falls outside of those you see on the support site, it might be time for a chat.
You can chat live with Apple Support by navigating to a particular spot on the website or using the Apple Support app. Here's how.
Learn how to open and use the VoiceOver Help and Commands menus on your Mac. These tools can assist you while getting used to the VoiceOver accessibility feature.
The Mac Help system is a terrific tool for almost any question you have about your Mac, and here are some tips for using it to its potential.
Earlier this month Apple released iOS 12.3.2, a firmware update with a fix for the Portrait mode feature on the iPhone 8 Plus. Because the patch was aimed squarely at the 8 Plus, it was only released for that handset, which has left users that have moved to new iPhones unable to restore from their backups.
Following HomePod's arrival today, Apple started educating customers on what it can do with helpful videos through its Tips app and the official HomePod User Guide on the web.
In this tutorial, we'll show you the quick steps to disable all images on websites you visit in Safari on your Mac.
It’s the little shortcuts Apple Watch can provide in life that make wearing the device oh so rewarding at times. The most prominent ones have certainly saturated Apple’s marketing and most corners of the internet by now, still many smaller tricks are hardly covered simply because they can be so darn hard to find.
The following one certainly falls into that category, as I had never heard or read about it before, and I frankly came across it by pure chance. If you have to hit the roads regularly and rely on Apple Maps and your watch to get to your destination, it’s a deft shortcut that makes sure you can keep your eyes on the road at all times - even if you need to make a phone call to the place you are currently headed!
Thanks to the introduction of goodies like the iCloud Music Library and more recently Apple Music, your Music app on iPhone and iPad has not only turned from a luscious red color into a plain icon, but has also become decidedly more convoluted.
The main change since the coming of the cloud-based additions to the Music app? Songs no longer have to be stored locally on your device in order to be visible and playable. In case you haven’t yet found the trick hiding in plain sight to only play the songs downloaded to your device (and prevent exorbitant data charges), let’s fill you in now!
Want to have the songs you Shazam automatically added to Apple Music or Spotify? In this tutorial, we'll show you how to do that on your iPhone or iPad.
Getting too many podcast notifications on your iPhone or iPad? Learn how to turn off alerts for specific podcast shows without unfollowing or unsubscribing from them. We will also explain how to turn off all notifications for the entire Podcasts app and share what to do if you rely on third-party apps.
In a statement warmly welcomed by us internet folk, Tim Cook recently proclaimed "you will see us do more in the pro area." In our circles, this is unquestionably good news, as we all foster an insatiable appetite for new innovations, be that on a hardware or software level. More pro is great, however I invariably had to spare a thought for the average, not-so techy Apple customer.
I’m talking about the type of customer that after owning their iPhone 6S for more than a year, still has little concept of what 3D Touch does. Or how about the one that loves their new MacBook, but will gaze at you with a stunned expression when you introduce them to Force Touch on their trackpad. This is by no means meant to sound snarky or patronizing, because as a matter of fact, I don’t blame them for not knowing - I blame Apple for failing to take everyone along for the ride due to poor communication.
Shifting up the ‘Pro’ a notch in the future sounds great, that said how do you straddle the line between pleasing us tech-warriors and not entirely overwhelming a large majority of users, a majority already only privity to roughly half of the juicy features on their devices? Apple needs to find some cogent answers to this issue, and rather than creating a two-tier system in their hardware sold (labelling only some products 'Pro'), I contend that software could be the key.
Within just a single day of launching a support account on Twitter, Apple has well over 130,000 followers and is answering over 100 people with questions about Apple products and services per hour.
Although it's taken Apple quite a while to finally use Twitter as a support medium for its main products, depsite having Twitter accounts for Apple Music, Beats 1, and iTunes for quite some time, it's still great to see Apple is using another method of communication to reach its users.
In this piece, we'll talk about why we think creating the support account on Twitter was a great move for Apple.