AppleCare

Apple clarifies “4G” iPad marketing in Australia, warranty coverage options in the EU

Christian Zibreg ∙ March 30, 2012

Apple's doing lots of clarifying lately, that much is clear. Just this day, the company finally tweaked the problematic "4G" wording for the new iPad in Australia and clarified warranty coverage options in the European Union.

In both these instances, Apple moved only following regulatory pressure or when threatened with class-action lawsuits.

So, if you live in Australia and felt misled with Apple's "4G" iPad marketing in the country, you're in for a treat. Hop over to the iPad specs page on the Australia online Apple store and see an added line stating the device "is not compatible with current Australian 4G LTE networks and WiMAX networks".

Apple Begins Replacing Old iPod Nanos with New Models

Oliver Haslam ∙ December 20, 2011

Apple's iPod nano replacement program is in full swing now, with the company replacing original iPod nanos due to a potential fire risk from overheating. Up to this point, Apple has been replacing the iPods with same-generation models, with new versions of old iPod nanos being shipped out to the customers that are taking advantage of the program.

Now it seems that Apple may have begun to offer new, recent-generation models of the iPod nano in exchange for the faulty first-generation units, if reports on the MacRumors forums are to be believed.

You Can Now Buy AppleCare+ Within 30 Days of Your iPhone Purchase

Alex Heath ∙ November 18, 2011

Apple introduced AppleCare+ alongside the release of the iPhone 4S, and there's been plenty of confusion surrounding the new warranty plan since then. Instead of the typical AppleCare plan that has been in place for years, AppleCare+ offers extended coverage to new iPhone customers with new requirements.

If you bought an iPhone 4S on launch day, you're unable to buy AppleCare+ now. If you plan on purchasing the iPhone 4S, or didn't buy it on launch day, you have a 30-day window to purchase the plan before you're left out in the unprotected cold.

Last Call for iPhone Pre-Order Customers to Purchase AppleCare+

Cody Lee ∙ November 14, 2011

Last month we reported on Apple's latest iteration of its extended warranty service, AppleCare+. The plan differs from previous versions of AppleCare because not only does it extend your device's warranty, but it also adds low-cost coverage for accidental damage.

According to Gizmodo, if you pre-ordered your iPhone 4S or 8GB iPhone 4, today is your last chance to grab AppleCare+ for your new handset. The news comes from the AppleCare+ website, which claims that November 14th is the deadline for customers that pre-ordered...

New AppleCare+ for iPhone Covers Accidental Damage

Cody Lee ∙ October 4, 2011

AppleCare is a popular service that extends the warranty on all of Apple's major products. It gives purchasers 90 days of free over-the-phone support, and adds an extra year to the standard hardware warranty.

Typically, this service doesn't cover accidental damage. Those looking for that kind of coverage had to enroll in some type of insurance plan. But Apple is looking to change all that with its introduction of AppleCare+...

Apple Relaxes Warranty Policy Involving iPhone’s Liquid Contact Indicator

Jeff Benjamin ∙ February 1, 2011

This is definitely a win for consumers. As you know, Apple places a small Liquid Contact Indicator inside the majority of their devices to identify whether or not the device has been subjected to liquid damage.

The reason for this is because water damage eliminates the consumer from being eligible for AppleCare. In other words, liquid damage isn't covered under warranty.

Obviously directly submerging your iPhone in a body of water is a good reason for Apple to deny your claims, but what if your iPhone's LCI triggered accidentally due to extreme humidity? What then?