AppleCare

AppleCare to launch iOS-friendly web UI and 24/7 chat support next Monday

Christian Zibreg ∙ August 7, 2013

According to the well-informed blogger Mark Gurman, the iPhone maker is about to unveil a revamped support interface on the web that should play nicely with iOS devices, allowing customers to access materials and browse the support sections comfortably from their iPhone, iPod touch or iPad.

The current interface is not optimized for iOS devices so constant pinch-zooming is required. In addition, the company is rumored to be introducing round the clock chat support as early as next Monday.

In giving customers ability to chat with a live agent at any time of day or night, using an iOS-friendly web interface, Apple is hoping to further improve upon its praised customer service...

Apple complies with two-year warranty requirement in France, Germany and Belgium

Christian Zibreg ∙ June 12, 2013

The latest in Apple warranty shenanigans in Europe: caving in to pressure from a number of the European Union member states, the company has now updated its warranty policy in Belgium, giving all buyers two-year warranty as standard.

Remember, Apple's insistence on upselling European customers to its paid AppleCare extended coverage has failed to impress authorities in Europe, where two-year warranty is required by law.

In Italy, for example, Apple was fined $264,000 in Italy over offering only a single year of warranty as standard...

Here’s the crazy machine Apple uses to replace iPhone 5 screens

Cody Lee ∙ June 6, 2013

Last month, it was reported that Apple held a town hall meeting to discuss upcoming changes to its AppleCare service. One of the bigger changes noted was that it was going to be doing more in-store repairs on iPhones.

That change went into effect this week, as we reported on Monday that Apple is starting to repair iPhone 5 screens in store for $149. And in case you were wondering how they do it, here's a photo of the crazy machine...

Apple now offering in-store $149 replacement screens for iPhone 5

Christian Zibreg ∙ Updated January 26, 2016

A recent MarketWatch article has blamed high iPhone 5 repair costs on Apple’s tight control of the supply chain, which in turn dictates aftermarket prices.

Perhaps responding to the criticism, the company has reportedly started selling a replacement screen component for the iPhone 5 for $149.

Tipsters claim that the replacement display is offered in-store only, with or without AppleCare+.

Although $149 is notably higher than the corresponding iPhone 4S screen assembly which costs about $95, Apple's asking price undercuts the repair wizards over at iFixit who offer an iPhone 5 replacement screen for $200.

And in response to Apple's competitive pricing, some service shops are now starting to tweak their repair rates accordingly...

Apple could actually start repairing faulty iDevices in June

Christian Zibreg ∙ May 24, 2013

A letter Apple allegedly sent to Brazilian Authorized Service Providers signals significant changes to how the company handles iPhone and iPad repairs. Specifically, rather than replace faulty devices with their good-as-new refurbished counterparts, Apple should finally start performing device repairs in-house as early as next month, reports AppleInsider which got hold of Apple's letter to distributors.

We heard earlier in the month that major changes are coming to Apple's AppleCare warranty this fall so the development could signal Apple's intent to test the new policy in Brazil ahead of a broad roll-out later this year...

Major changes reportedly coming to AppleCare this fall

Cody Lee ∙ May 11, 2013

Apple reportedly held a town hall session with its employees this week to discuss some significant changes coming to its AppleCare warranty service. The new policies are expected to start rolling out in the US 'very soon,' and international shortly after.

So what's going to be different? According to the report, one of the biggest changes has to do with how Apple Store employees handle iPhone repairs. Apparently, staff have been told that they will be doing a lot more in-store repairs, and less exchanges...

Sprint to start offering TEP insurance on iPhones this month

Cody Lee ∙ January 17, 2013

After initially saying that it would not be offering its Total Equipment Protection (TEP) insurance to iPhone customers, Sprint appears to have had a change of heart. A new leaked internal memo shows that the carrier is gearing up to roll out the service to new Apple handsets later this month...

Italy slaps Apple with a $264,000 fine in ongoing AppleCare warranty dispute

Christian Zibreg ∙ Updated October 12, 2018

Autorità Garante della Concorrenza e del Mercato (AGCM), Italy’s antitrust authority, punished Apple over failing to comply with local laws concerning AppleCare warranties, a report Friday noted. After the company had faced a temporary closure of Italy operations and even removed its AppleCare products from all sales channels in the country (except for its online store), the country's regulator nevertheless fined the iPhone maker 200,000 euros, or approximately $264,000. This is in addition to the 900,000 euro (approximately $1.2 million) fine from March over failing to tell customers about their rights to free assistance, as mandated by EU laws...

AppleCare reps given pre-release iTunes 11 builds ahead of today’s release

Christian Zibreg ∙ November 29, 2012

According to a new report, Apple Care representatives are installing pre-release builds of iTunes 11 as we speak, most likely part of an effort to give them a couple hour lead time ahead of the official worldwide release later today. As you know, the Wall Street Journal yesterday reported that iTunes 11, after being delayed for a month due to unspecified “engineering issues” requiring parts to be rebuilt, will be ready for public consumption on Thursday, November 29...

Making the case for going case-less

Jeff Benjamin ∙ Updated April 10, 2018

I decided to go completely case-less. Most of you guys probably think I already do that, since I never have a case on my devices when I'm filming a new video.

But that, as it turns out, hasn't been so. I used to only keep my iPhone nude for aesthetic purposes on film. As soon as I hit the shutter release on my camera to stop filming, back in the case she went.

Then I read something that changed my perspective on things. After seeing this post by John Gruber, I started thinking. Why are we so obsessed with encapsulating our devices in protective covering? Aren't we ridding ourselves of the pleasure of using it as it was intended and designed to be used?

I decided to embark on an experiment. One that could prove costly, but at the same time provide me with a since of liberation. I was going to go case-less...

In Italy, AppleCare products removed over warranty policy shenanigans

Christian Zibreg ∙ Updated January 25, 2016

Bloomberg in October reported of Justice Minister Viviane Reding pushing EU regulators into probing Apple over its ambiguous warranty advertising in the European Union. And earlier in the year, consumer groups demanded that eleven EU countries pressure Apple into complying with EU's consumer laws. As a result, Apple's warranty plans with extended device coverage are about to be pulled from retail channels in Italy. Better still, Apple is finally informing buyers that EU law entitles them to a minimum two-year seller guarantee, free of charge...

Apple facing temporary closure of Italy operations over warranty scandal

Christian Zibreg ∙ Updated April 4, 2018

Just as Apple escaped a snowballing PR catastrophe in Australia over false "4G" iPad advertising (it settled with Australian watchdog for $2.25 million), the company is facing trouble in Italy, where antitrust authorities are threatening closure of Apple's operations in the 60 million people market over misleading consumer with coverage advertising. The company has 30 days to make its case.

Cupertino was found guilty of selling its $99 a year AppleCare coverage even though a two-year warranty is mandated by the European Union. Furthermore, Apple's warranty covers only its products, while EU consumer protection laws require sellers to provide coverage for both first- and third-party products.

What's Apple gonna do in Italy?