Apple appears to be close to launching a generative AI assistant feature for technical support within its official Support app for the iPhone and iPad.
Apple close to launching an AI-powered assistant for technical support
Apple Support
The Apple Support app could gain a ChatGPT-style AI chatbot to resolve some queries without human assistance
The official Apple Support app for the iPhone and iPad could gain an AI-powered support chatbot to resolve some customers' queries without human agents.
Apple Documentation consolidates tech specs, manuals and downloads in one place
Apple Documentation consolidates Apple's official user guides, repair manuals, tech specs and downloads in one convenient place with easily searchable content.
Apple shares Vision Pro how-to videos, helpful support articles and user guides
Vision Pro how-to videos, guides and support articles educate users about the headset's settings, accessibility, visionOS features like Guest and Travel modes, etc.
Apple could stop offering support via social media channels like Twitter, YouTube and even its own forums as soon as tomorrow
Apple could stop offering customer support via social media sites such as Twitter, YouTube and even its own Support Community online forums.
The official Apple Support app will now give you price estimates for common repairs
The official Apple Support app has been updated with the ability to get price estimates for common repairs such as fixing cracked iPhone screens or replacing batteries.
How to chat live with Apple Support on the web or your device
Apple offers a support site to help answer your questions. Whether it's for a problem with your device, subscription, or service plan, most times, you can find answers without the need for a real person. But if your question cannot be answered or falls outside of those you see on the support site, it might be time for a chat.
You can chat live with Apple Support by navigating to a particular spot on the website or using the Apple Support app. Here's how.
Is the App Store down? Is iCloud down? How to check the system status of Apple services
Learn how to check the status of the various Apple services to confirm whether there are any downtime, or to make sure all services are operating normally.
Some 2018 MacBook Pro users are complaining of random, crackling speaker sounds
Since the new hardware was released last month, some 2018 MacBook Pro owners are complaining about intermittent crackling sounds from the built-in speakers. The complaints are being discussed at various places online including the Apple Support Communities, Reddit, YouTube, and the MacRumors Forums.
Apple makes it harder to recover data on 2018 MacBook Pro with Touch Bar
Recovering data from a damaged 2018 MacBook Pro with Touch Bar could prove much more difficult than with past models. At issue is the apparent removal of a port on the logic board of this year’s 13-inch and 15-inch models, according to MacRumors.
New Apple videos cover framing techniques and composing with iPhone’s telephoto camera
Apple Support's official YouTube channel just published two new mini-tutorial videos.
Apple tutorial video invites iPhone photography fans to discover color levels in the Photos app
Did you know that you can easily make your photos pop just by spending some time experimenting with the various color sliders in the stock Photos app on your iPhone or iPad?